Question 1

What is your minimum order quantity?

Accepted Answer

Minimum order quantities vary based on the product and decoration method. Contact our team for details on the items you're interested in, or browse our catalogue for more information. We're happy to customize any order to fit your specific needs.

Question 2

How long does production take?

Accepted Answer

Standard production is typically 10–15 business days after artwork approval. Timelines can vary depending on the product, quantity, and decoration method. We'll provide a detailed timeline with every quote.

Question 3

Do you offer rush orders?

Accepted Answer

Yes! We offer rush production and expedited shipping for time-sensitive projects. Rush fees may apply depending on the product and turnaround required. Let us know your deadline and we'll do our best to make it happen.

Question 4

Can I see a proof before production?

Accepted Answer

Absolutely. We provide free digital mockups for every order so you can see exactly how your logo and branding will look before we go to production. No surprises.

Question 5

Do you ship internationally?

Accepted Answer

Yes. With offices in Canada, the USA, and China, we deliver branded merchandise worldwide. Whether you need a single shipment or multi-location distribution, we've got you covered.

Question 6

What file types do you accept?

Accepted Answer

We prefer vector files such as .AI, .EPS, .SVG, or high-resolution .PDF. For certain decoration methods, high-resolution .PNG or .JPEG files (300 DPI or higher) may also work. If you're unsure, send us what you have and we'll advise.

Question 7

Do you offer design services?

Accepted Answer

Yes, our in-house design team can help you create or refine artwork for your promotional products. Whether you need a logo cleaned up, a layout adjusted, or a design created from scratch, we're here to help.

Question 8

What happens if my artwork isn't print-ready?

Accepted Answer

No worries — we'll review your artwork and let you know if any adjustments are needed. We'll always get your approval before proceeding.

Question 9

Are setup fees included?

Accepted Answer

Setup fees vary by product and decoration method. Some items include setup in the unit price, while others have a one-time setup charge. All fees are clearly outlined in your quote — no hidden costs.

Question 10

Do you offer bulk discounts?

Accepted Answer

Yes! Pricing is tiered — the more you order, the lower the per-unit cost. We also offer loyalty pricing for repeat customers. Ask us about volume discounts when requesting a quote.

Question 11

Is pricing per unit or per order?

Accepted Answer

Pricing is quoted on a per-unit basis, which makes it easy to compare options. Your total will reflect the unit price multiplied by quantity, plus any applicable setup or shipping fees.

Question 12

What is a company store?

Accepted Answer

A company store is a custom-branded online portal where your employees, clients, or partners can browse and order approved branded merchandise. It's perfect for employee programs, onboarding kits, and incentive rewards.

Question 13

Can employees pay individually?

Accepted Answer

Yes. Company stores can be configured so that employees pay with their own credit card, or purchases can be billed to a corporate account. We'll set it up based on your preferences.

Question 14

Can budgets be assigned?

Accepted Answer

Absolutely. You can assign per-employee budgets, department budgets, or program-level spending limits. This gives you full control over how much is spent and by whom.

Question 15

Can stores be time-limited?

Accepted Answer

Yes. Company stores can be set up as permanent portals or limited-time pop-up stores for seasonal campaigns, events, or special initiatives. You decide when the store opens and closes.

Question 16

Can you ship to multiple locations?

Accepted Answer

Yes. We handle multi-location shipping regularly — whether it's five offices or five hundred individual addresses. We'll coordinate the logistics so everything arrives where it needs to, on time.

Question 17

Do you offer kitting and fulfillment?

Accepted Answer

Yes. We offer full kitting, assembly, and fulfillment services. Whether you need gift boxes assembled, welcome kits packed, or individual orders shipped on demand, we handle it all from our facilities.

Frequently Asked Questions

General

Artwork & Design

Pricing & Payment

Company Stores

Shipping & Fulfillment

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